FAQ's

We normally produce in 28mm scale. If models are intended for other scales, this is stated in the description. You can contact us at any time if you need terrain in a different scale.

Here you will find an overview of the most common tabletop game systems .

Custom-made products are possible. If you have your own ideas or special requests, feel free to contact us.

We offer a wide range of customization options for our products – including painting, magnetization, scaling, or special parts. Such custom orders are marked as “INDIVIDUAL” in the order and are excluded from return, exchange, and withdrawal.

We ship worldwide, including to countries outside the European Union. Please note that international orders (e.g. Switzerland, UK, USA) may be subject to additional customs duties, taxes, or fees, which must be paid by the recipient.

Not sure or need something truly unique? Just get in touch – we’ll find a solution together.

Our items are not suitable for babies and children under 3 years.

Processing times vary depending on the item. You can find more detailed information on each product. Items that we have in stock are processed the next working day and shipped faster than custom-made products such as buildings or large game boards. These are produced on request and usually require 10 days' lead time.

Orders are sent with tracking so you can always see the progress of your delivery. We are not responsible for delays due to transport or customs fees. Please check the delivery address provided carefully and contact us if you are unsure. Unfortunately, we cannot provide a refund if an incorrect address is provided. The item will then have to be purchased again.

If your delivery is overdue, please contact us no later than 15 working days after the item's due date. Please note that shipments are not considered lost until this period has passed. Contact us before 2 months if your item has not arrived after this period. Please check the delivery address. Unfortunately, we cannot provide a refund if an incorrect address has been provided. The item will then need to be purchased again.

Check the delivery address and if in doubt, send us a message to confirm. We are happy to change the address details as long as the order is still being processed and has not been dispatched. Unfortunately, we cannot issue a refund after dispatch if an incorrect address has been provided. The item will then have to be purchased again.

If your item has been damaged during transit, please contact us with photos of the damaged item and packaging. Instruct the delivery service to document the damage upon delivery. If in doubt, refuse to accept the item if the damage is obvious.

We cannot accept returns for custom-made items. Items listed in the shop can only be returned if they are unused and intact.

All listed prices include 19% VAT, which applies to all orders within the EU, regardless of the specific EU country.

For orders outside the EU (e.g. Switzerland, Norway, UK, USA), the sale is VAT-exempt under §6 UStG, and no German VAT is charged.

Please note:
For international orders outside the EU, you as the buyer are responsible for any applicable customs duties, taxes, or import fees. These charges are collected by the shipping carrier in the destination country and must be paid before delivery. We have no control over these fees and cannot assume any responsibility or costs for them.

3D prints are not industrially manufactured parts, so quality can vary, especially for small parts. However, we strive to keep the prints to a high standard. During printing, it may be necessary to use support material, which in most cases we remove before delivery. However, residues may remain.

We only use high-quality filaments, mainly PLA (polylactide, a thermoplastic polymer), which is environmentally friendly and biodegradable. No complex cleaning is necessary.

We only use FDM (Fused Deposition Modeling), which has limited detail and can leave visible layer lines, but ensures ease of handling.